Supporting the heart of the operation!
As well as preparing and serving delicious Subway® sandwiches you will also supervise daily operations to ensure that food safety, product preparation, and cleanliness standards are maintained.
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Interested in a career in food retail sales?
Passionate about customer service?
Looking to work in a leading global franchise?
With over 37,000 stores, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the UK our Franchisees are looking to recruit motivated and driven team members to join the Subway® brand.
About The Role
The Shift Leader supervises daily operations to ensure that food safety, product preparation, and cleanliness standards are maintained. Schedules and supervises staff. Maintains the restaurant standard in both safety and security.
Exceptional customer service is a major component of this position.
Main Responsibilities
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Performing all tasks and responsibilities of a Sandwich Artist™ as outlined in Sandwich Artist™ job description
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Managing a team between 4 to 20. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees. May conduct written and verbal staff evaluations
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Coordinating and supervising the staff so that standards of cleanliness are maintained as outlined in the Operations Manual and store paperwork
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Maintaining a professional appearance and presentation standards as outlined in the Operations Manual
Training
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Coaching newer or less experienced Sandwich Artists™ in their tasks and responsibilities using the Sandwich Artist™ Training book
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Performing paperwork duties as assigned
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Assisting in the planning of special events and marketing activities
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Opening and closing a store to a high standard
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Accepting and handling store deliveries
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Maintaining a professional manner when handling complaints at a store level
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Performing weekly inventory and reporting figures to management
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Adhering to company banking policy and procedures
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In absence of the Supervisor and Manager to be responsible for the store’s food, drink and produce ordering
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Accurate logging of food orders in the stores pos system
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Conducting fire training with team members
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Complying with the health and safety regulations (Testing Fire alarms, Fire extinguishers and emergency lighting)
The Ideal Candidate
Experience:
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Working within a QSR operations environment
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Previous supervisory experience
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Excellent communication skills: especially verbal
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Ability to manage all levels of employees
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Computer knowledge is desirable